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Terms and Conditions

1.       Introductory Provisions

i.          Under these Business Terms and Conditions, we define the relationship between our company, EXPORT TEAM s.r.o., Bodická ulica 162/2, Liptovský Mikuláš, 03101, SLOVAKIA, Company ID: 50314319, as the seller and operator of the e-shop at www.mrbacteria.eu and www.mrbacteria.uk, and you, our customer, who enters into a purchase agreement with us.

ii.        We apply a uniform approach to our customers and provide them with the same benefits, whether they are consumers or not. Therefore, the rules set forth in these Business Terms and Conditions are applicable to all our customers.

iii.      These Terms and Conditions cover primarily the purchase of goods in our e-shop. They shall apply to the purchase of goods on the customer line as well.

2.       Conclusion of the Purchase Agreement

i.         You can enter into a purchase agreement with us remotely via the e-shop or our customer line.

ii.        In the case of a purchase agreement concluded remotely, the order placed by the order’s submission on the website or via the customer line shall constitute a draft purchase agreement. The order shall be valid for the period of 21 days and we will confirm its receipt by e-mail. The purchase agreement shall then be concluded upon our acceptance of the draft in the form of shipping the ordered goods. We will inform you of the shipment of goods by e-mail.

3.       Right of Withdrawal

i.        By law, you are entitled to withdraw from an agreement concluded on the Internet or over the phone without giving a reason within 14 days of delivery of the goods.

ii.      If you wish to exercise the right of withdrawal, you must notify us of your decision to withdraw from the agreement within the aforesaid time limit. The best way to do this is to contact us at info@mrbacteria.eu or by calling +421 907 840 000.

iii.   If you withdraw from the agreement, we will refund you the purchase price you have paid for the goods. In the event of withdrawal within 14 days of the delivery of the goods, you shall also be entitled to a reimbursement of the costs of delivery in an amount corresponding to the least expensive offered method of delivery. In the event of a later withdrawal from the agreement, we will refund only the purchase price of the goods. The aforesaid funds shall be refunded without delay, no later than 14 days from the date of withdrawal. However, in accordance with the law, we may wait with the payment until you return the goods. For the refund, we shall use the same means of payment you used to pay the purchase price, unless we agree otherwise.

iv.     The goods must be sent immediately, but no later than 14 days from the date of withdrawal, to the following address: European distribution, logistic and customer service center, Export team s.r.o., Bodická ulica 162/2, Liptovský Mikuláš, 03101, Slovakia. In that case, you shall bear the costs associated with the return of the goods.

v.       Please note that, by law, you shall be held liable for any reduction in the value of the goods as a consequence of handling the goods in a manner other than is necessary to familiarise yourself with the nature, properties and functionality of the goods (e.g. if you use the goods even after you have tried them).

4.      Complaints

i.          If the goods show a defect upon delivery, we can jointly agree on compensation. You shall also be entitled to require the removal of the defect in the form of a replacement delivery or repair. In the event that the removal of a defect is impossible or unreasonable for us, you shall be entitled to claim a discount on the purchase price and, if the defect is substantial, you may also withdraw from the purchase agreement. You shall also have these rights if such a defect is manifested later.

ii.      Goods shall be considered defective, in particular, when they do not have the usual or presented properties, do not serve their purpose, do not comply with statutory requirements or have not been delivered in the agreed quantity. Pictures of goods in our e-shop are illustrative only and do not constitute a binding depiction of the goods’ properties (for example, the packaging may differ due to a change made by the manufacturer).

iii.      We will be happy to answer any questions regarding complaints at info@mrbacteria.eu or + 447391803522. Please send us the goods under complaint to: European distribution, logistic and customer service center, Export team s.r.o., Bodická ulica 162/2, Liptovský Mikuláš, 031 01, Slovakia, together with a completed complaint form. If you fill in the form without the assistance of our staff, please remember to indicate what you find to be a defect or how the defect is manifested, and your requirement as to the method of handling your complaint.

iv.       We will inform you of the progress of the complaint, in particular of its receipt, acceptance or rejection, via e-mail or text messages. We may also contact you by phone.

v.      We will make a decision on the complaint without delay. The processing of the complaint including the defect removal will typically not exceed 30 days. Otherwise, you shall be entitled to withdraw from the purchase agreement. It is necessary for you to provide us with the assistance required to meet the above time limit.

vi.      In the case of a justified complaint, we shall bear the costs associated with the return of the goods.

5.       Method of Payment and Delivery

i.          You can choose the method of payment and delivery from the options we offer. Prior to the shipment of the order, we will notify you of the selected method of payment and delivery and the associated costs.

ii.     We reserve the right to provide the delivery of goods free of charge in selected cases.

6.       Miscellaneous

i.        In connection with the purchase made, you may receive an evaluation questionnaire from a third party This allows you to share your shopping and merchandise experiences with others. We will be very happy if you fill in the questionnaire.

7.       General Information

i.        In accordance with the Act on the Registration of Sales, the seller is obliged to issue a receipt to the customer. The seller is also obliged to register the sale online with the tax authority, in the event of a technical failure no later than within 48 hours.

ii.       In case of disputes, they can be settled online with the competent entity. The dispute can be settled online, amicably and out of court.

iii.      All prices of products and services are provided including VAT applicable at the time of placing the order. In the event the tax rate changes before the conclusion of the purchase agreement or before the shipment of the goods, the customer shall be obliged, taking into account the chosen method of payment, to settle any arrears of the purchase price, or the seller shall promptly send the customer an e-mail requesting notification of where it is possible to pay the customer an overpayment of the purchase price.

iv.     By placing the order, you consent to receiving an electronic tax invoice. The invoice will be sent electronically in an e-mail about the dispatch of your order. If you want to also receive the invoice in print, please send us a message and the invoice will be included in your parcel along with your purchased items.

v.       All prices of goods, including discount prices, are valid until further notice or until stocks are sold out.